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Returns & FAQ

Returns Policy

Welcome to TDS Music Returns

At TDS Music, we strive to ensure that you're completely satisfied with your purchase. If, for any reason, you're not happy with your item, we have a straightforward returns process:

  • Return Period: You have 14 days from the date you received your item to initiate a return.

  • Condition of Item: The item must be in brand new, mint condition with all original packaging intact. We reserve the right to charge a restocking fee if the product or its packaging is damaged or missing parts.

  • How to Return:

    1. Contact Us: First, reach out to our customer service team at contact@support.tdsmusic.com Please provide your order number and the reason for return.
    2. Return Authorization: After contacting us, we will provide you with a return authorization number and instructions on how to return your item.
    3. Send Back Your Item: You can return the item to our store if you're local or send it back using the provided return label. If you're returning in-store, please bring your return authorization number.
  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Exchanges: If you'd like to exchange your item for another product, we can facilitate this during the return process. Please let us know during your initial contact.
  • Exceptions: Certain items like custom or personalized products, software, or items with hygiene seals cannot be returned unless faulty.

Frequently Asked Questions (FAQ)

General Questions

  • Q: How do I place an order?

  •  A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

  • Q: What payment methods do you accept?

  •  A: We accept Visa, MasterCard, American Express, PayPal, and more you can rest assured we work with the most trustworthy payment operators for your safety, security and convenience 

Shipping & Delivery

  • Q: How long will it take to receive my order?

  • A: Delivery times vary based on your location. Typically, within the UK, you can expect your order within 3-5 business days. International orders may take longer.

  • Q: Do you ship internationally?

  • A: Yes, we ship worldwide. Please note that international shipping rates and times will differ. We also have warehouses spread globally for your convenience.

  • Q: What are the shipping costs?

  • A: Shipping costs are calculated at checkout based on the weight of your order and the delivery destination. 

Returns & Exchanges

  • Q: Can I return or exchange an item I bought?
  • A: Yes, you can return or exchange purchases within 14 days of purchase, Due to any quality issues, provided the item is in 'as new' condition with all packaging.

  • Q: How long does it take to process a refund?

  • A: Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If approved, you should see the refund within 5-10 business days, depending on your bank.

Customer Service

  • Q: How can I contact customer service?

  •  A: You can reach us via email at contact@support.tdsmusic.com

  • Q: I have a question not listed here. What should I do?

  • A: Feel free to contact us directly. We're here to help with any query you might have.